Maintain open line of communications with each department Perform other assignments as directed by the General Manger.īe an enthusiastic, helpful and positive member of the teamīe professional, responsible and mature in conduct and behaviorīe understanding of, encouraging to and friendly with all co-workers Handle messages, wake-up calls, mail, and faxes properlyĪssist guests’ with laundry/dry cleaning needsįollow all applicable Company Standard Operating Procedures. (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous mannerĪssist guests with luggage upon their arrival to and departure from the hotelīe knowledgeable and helpful about the local area, the hotel and hotel services Promptly respond to and resolve guest complaintsĪnswer telephone promptly and properly being polite, courteous, and friendlyīe friendly, thorough, accurate and efficient in taking reservationsīe friendly, thorough, accurate and efficient in performing Check-insīe friendly, thorough, accurate and efficient in performing Check-outs Issue key to and control entrance of safety deposit boxes. Cash checks and exchange currency for guests Maintain a house bank and make a deposit and accurate report of receipts daily. Promote “preferred” guest program and provide recognition and benefits to all current members.Īccept payment for guests’ accounts both at the time of registration and at checkout. Register guests into the computer, verifying reservation, address, and credit information. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Holiday Inn Express & Suites in Prattville, AL.

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